Return Policy

We are collaborating with a Print-On-Demand Supplier to print and deliver the items from our store. In our SIRRENA STORE, we design the products for the store and our Print-On-Demand Supplier, makes and delivers them. Our Return Policy is therefore based on the Return Policy of our Supplier.

REASONS FOR RETURNS

We only replace (exchange) items if they are defective, misprinted or damaged.

Any claims for misprinted, damaged or defective items must be submitted within 14 days after the product has been received.

If something arrives damaged, please contact us at info@sirrena.com and provide us with following information:

- photos of wrong/damaged item
- your order number
- the proof of tracking information showing the delivery date
- any other details you may have about your order.

The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. 

We’ll sort that out for you and if the damage or fault is clear, we will gladly send you a replacement at no cost to you.

TIMEFRAME FOR RETURNS

If a problem arises with your order, please contact us first with your order number within 14 days of receiving your order.

Please also include any photos of the damaged, misprinted, or defective item. In the case that the manufacturer is at fault, you will receive a replacement item at no cost to you. If you exceed this timeframe, unfortunately, we won't be able to offer an exchange.  

Please contact us at info@sirrena.com to have your request reviewed & approved before you send it.

WE CANNOT ACCEPT RETURNS OR EXCHANGES IF:

• A 'change of mind'- we do not accept returns or replacements in the case where you have a buyers remorse or need a smaller/larger size or a different colour, because we print on demand & each order is custom made for each customer. Therefore, a new order would need to be placed for an updated size. 

To prevent this case, make sure to doublecheck out our sizing charts—we have one for every item listed on our store, in the product description section, or feel free to contact us via info@sirrena.com before you place an order and we will be happy to assist you. We print on demand and therefore we unfortunately cannot accept these returns. 

• Minor variations in the placement of the patterns or alignment of the pattern at the seams
• The item(s) have been worn or washed
• The item(s) have been altered in any way
• The item(s) are in any way defective from the original and salable condition unless the condition is our fault
• The item(s) do not have the original tags on them

For more info on returns, please read our FAQs.