We usually need on average
1-3 business days to fullfill your order.
The shipping time depends on your exact location, but on average can be estimated as follows:
Europe:
2–6 business days, USA:
3–7 business days, Canada:
4–8 business days.
Depending on your location, you may receive your order much earlier.
Please allow extra time during the busy season as post delays are beyond our control.
97.66% of our orders are shipped within 5 business days.
What does shipping cost?
Our shipping on all orders is
COMPLETELY FREE !
For more info on Shipping, please read our
FAQ.
Our Return Policy applies only if you have received the damaged, misprinted or defective item. Please, let us know by contacting us at
info@sirrena.com and we'll be glad to help.
How can I return the item ?
We only replace (exchange) items if they are defective, misprinted or damaged. Any claims for misprinted, damaged or defective items must be submitted within 14 days after the product has been received.
If something arrives damaged, please contact us at
info@sirrena.com and provide us with following information:
-
photos of wrong/damaged item
-
your order number
-
the proof of tracking information showing the delivery date
-
any other details you may have about your order.
The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial.
We’ll sort that out for you and if the damage or fault is clear, we will gladly send you a replacement at no cost to you.
Can I exchange an item for a different size/color?
Please note, that we do not accept returns or replacements in the case where you have a buyers remorse or need a smaller/larger size or a different colour, as each order is custom made for each customer. Therefore, a new order would need to be placed for an updated size.
To prevent this case, make sure to doublecheck out our sizing charts—we have one for every item listed on our store, in the product description section, or feel free to contact us via
info@sirrena.com before you place an order and we will be happy to assist you. We print on demand and therefore we unfortunately cannot accept these returns.
For more info on Returns, please read our
FAQ.
